Account deletion

Delete your account in the app

1. Open Lilbo and sign in. Go to Settings → Delete account.
2. If you own a family, offer ownership to an eligible administrator and wait for acceptance, or review the affected members and babies and explicitly choose to close the family with your account. Transferring ownership does not itself delete your account.
3. Enter DELETE in the confirmation field and select Verify my identity and continue.
4. Complete Confirm recent sign-in. If your email-code sign-in is more than five minutes old or was used for another action, sign out, sign in again and restart the action in Settings. This verification alone does not delete your account.
5. Confirm Permanently delete my account on the final screen. If the deletion request is pending, refresh to check the same request. Accepted deletion cannot be undone.

Before deleting, download any data you want to keep through Settings → Request data export. Deletion also closes access to existing archives.

What happens to data and subscriptions?

Account and family records are retained while the related service and shared family continue. A prepared private ZIP archive is downloadable for at most seven days; loss of access or an account deletion request may invalidate it sooner. Accepted account deletion closes access and sessions and starts cleanup of personal account data, preferences, reminders and unpublished files. The target is 30 days. A continuing family’s shared care and health records, photos, comments and notes may remain with personal author attribution removed; their text or images may still identify someone. Closing a family also starts deletion of its data. Backups, deletion/restore records, provider logs and required transaction records may be retained separately from active app data; this does not mean they are all physically erased immediately or within the same period. Accepted deletion requests are reapplied during recovery. Contact us about shared content and retention requests.

Reports and operation receipts are retained for 90 days from creation. Active blocks remain until removed, the blocking account is erased, or the family ends. Record references for erased-author content are removed when the associated block is removed.

Deleting an account does not automatically cancel a store subscription. Manage any subscription separately in the relevant store.

If you cannot access your account

Email burak@lilbo.app from the address registered to your account with the subject “Lilbo account deletion”. We may request information needed to verify your connection to the account. Do not send sign-in codes or passwords. This contact option is available in addition to direct in-app deletion.